Tag: complete guide

Wembley Stadium Accessibility – The Complete Guide 

This guide will answer all of your Wembley Stadium accessibility questions. Note that the experiences we have written about are for someone who is still partially mobile, who can get around a little with crutches a stick.

With 90,000 seats, Wembley Stadium is the UK’s largest. It is the home of English football and the chosen for venue for the world’s largest music acts – Taylor Swift and AC/DC are due to play here soon.

There are plenty of reasons to visit Wembley. But what issues do wheelchair users face?

Underground to Wembley Park

Wembley Park is one of the few London Underground stations that is properly wheelchair accessible. This means you can wheel a chair straight off the train and onto the platform without crossing steps or gaps.

Once you have disembarked, you will have to find a lift from the platform up to the ticket hall. You must then catch another elevator down to Wembley Way. This means crossing to the right-hand corner of the station – fortunately the wider wheelchair-friendly gate is on that side of the station.

Verdict: Step-free access to trains is good – when there aren’t any crowds.


We like to stop at Boxpark when visiting Wembley Stadium (or the Arena) because they have a good selection of food and drink. However, the venue tends to get jam-packed quite early in the day.

Getting around the crowded food hall is impossible, so we found a quiet(ish) corner and plumped for German Doner Kebab. There’s Indian, Chinese, Jamaican, Thai and many other street food choices to consider too.

Top tip: Wheelchair users get to jump the Boxpark entrance queue.

The queues for the ladies toilets are crazy long and the cubicles are tiny. There is a disabled cubicle at the back of the ladies toilets, but you will still have to queue with everyone else. And then fight your way through the crowded toilet.

Our recommendation: Skip the toilets and wait until you get into the Stadium.

Verdict: Good food, crap accessibility.

Accessible entrance to Wembley Stadium

There are two long, sweeping ramps that flank the Stadium taking you up to the entrance level. Wheelchair users can find four elevators hidden under the front stairs next to the VIP entrance (marked with a purple X in the map below). Follow the signs for the Accessibility entrance.

A picture of Wembley showing the location of the Wembley Stadium accessibility lifts
The purple X makes the location of the Wembley Stadium Accessibility elevators

Follow the signs to the turnstile printed on your ticket. Each gate has its own disabled entrance – look for the steward standing by the door. You pass through a double airlock-style system, which includes a half-hearted security search. It is much faster and more efficient than the standard turnstiles.

Verdict: Security works quite well for wheelchair users.

Park your wheelchair

Wembley Stadium has 301 dedicated wheelchair ‘spaces’, located on Level 1. They are easy to access and well staffed – but they also have terrible views when watching concerts.

If you have booked a regular seat, you will have to climb or descend some stairs. You cannot take your wheelchair to your seat.

You will need to find one of the Information Desks on your level (we used the one opposite entrance 137). The stewards will label your wheelchair and lock it away securely in a storage room. You can ask the stewards to meet you at your gate with your chair at the end of the gig/match.

There are two Information Desks on each level (1, 2 and 5).

In theory, you could also take (and leave) a mobility scooter, but you will have a much harder time navigating the Underground.

Verdict: The Wembley Stadium accessibility team are friendly and the option to store a wheelchair securely is really helpful.

Take a RADAR key

Wembley Stadium has plenty of accessible toilets but you will need a Radar key to access them. The queues are shorter, the cubicles larger and the experience much more comfortable for wheelchair users.

Lokko Radar Key

This key grants access to thousands of accessible toilets across the UK. Wheelchair-friendly, these bathrooms tend to offer much more comfort and room for anyone experiencing mobility issues.

We believe one of these keys is a “must-have” for your accessibility travel toolkit.

Wembley Stadium accessibility stewards also have spare Radar keys if you need assistance. Just speak to the nearest person wearing a hi-vis jacket.

Be warned that as queues grow in the regular toilets, plenty of people will try and push their way into a disabled cubicle.

Getting around Wembley Stadium

It is possible to have a steward wheel you to your gate if you need help – just ask at the Information Desk.

We found the stewards to be incredibly helpful – a real credit to the Stadium.

After the gig – wheelchair recovery

This was where everything started to go wrong. We had asked to be met at our gate with our wheelchair – but it wasn’t there at the end of the gig.

It was a long walk back against the flow of the crowd to the information desk. We also had to pass through several gates that had been locked to help manage foot traffic.

Thankfully, retrieving our wheelchair was relatively straightforward.

Verdict: The first and only time the stewards failed. But with 80,000 concert-goers to look after, mistakes will happen.

Exiting the stadium

Leaving the Stadium, head back towards there front of the building.  You are looking for the accessible lifts that will take you back to ground level. Be aware that lifts are much busier after the gig.

Verdict: Going against the flow makes this particular part of the evening quite daunting.

Back to Wembley Park station

At ground level you face a choice. Head straight ahead to join the foot traffic going down Wembley Way. 

Alternatively, bear right under the stairs and keep heading along the road in front of the Stadium, then take the first road on the left. A few hundred metres down on the left you will find the Accessibility minibus which ferries wheelchairs back to the station.

A picture of Wembley Stadium showing where to meet the accessibility minibus transfer back to the station
The red X shows where to meet the accessibility minibus transfer back to Wembley Park station

The minibus only holds 10 wheelchairs, so you could be waiting for a while.

Top tip: The bus is free. If you’re not planning on a stop at Boxpark, you can use the transport to get from the station to the Stadium too.

After seeing the minibus queue we opted to walk. It took nearly half an hour to get back because of the crowd management system in place to prevent the station being overwhelmed. 

Top tip: Head for the left-hand side of Wembley Way. Otherwise you will have to try and cut across 80,000 people to reach the lift.

Verdict: Claustrophobic and uncomfortable.

Problems in the station

The lift and the wheelchair accessible ticket barrier on the left-hand side of the station. The elevator to get back down to the platforms is on the right. This means trying to cut across the crowds which may take a while (and bruise a few ankles). 

Top tip: Lift door won’t close? The problem is almost certainly caused by someone leaning against the ‘door open’ button.

There is just one lift to serve the London-bound train so you will probably have to queue for a while just to reach the platform. Whether travelling Metropolitan or Jubilee line, you will also find it incredibly hard to get onto a train because they are packed.

You may have to push and shove a little (or a lot) to get on board.

Top tip: The Jubilee line runs through the night on Fridays and Saturdays so you won’t have to rush – unless you’re planning on catching another train at a mainline station.

Verdict: Complete nightmare – as was the entire Tube ride home in the crowded carriages.

When should you NOT visit Wembley Stadium in a wheelchair?

  • You have to make a train connection elsewhere after the gig
  • You do not have an able-bodied helper

Consider staying over

The sheer volume of people heading back to the station can make the journey long, slow, tiring and stressful. There are several hotel options in the immediate vicinity of the Stadium:

Just remember to book early as prices increase dramatically nearer to the date.

Disabled parking

Another option would be to drive to Wembley. There is an official Blue Badge parking zone offering discount prices – and a connecting bridge to the Stadium entrance level. 

A picture of the official Wembley carparks. The disabled parking section is denoted by the blue square.
The blue square denotes the official Wembley Blue Badge parking section

Bear in mind that your car will be subject to the much-hated ULEZ congestion charge which could significantly increase the cost of your visit – especially if you don’t leave the charging zone until after midnight.

Did we miss anything?

Hopefully we’ve answered all of your Wembley Stadium accessibility questions. Feel free to drop us a comment if we missed anything.

Visit details

  • Date of our most recent visit: 29th June 2024
  • Gig: Green Day

Please note that we use sponsored links on this blog. Although we may earn a referral fee or bonus points on some of these products and services, we never recommend anything we wouldn’t use ourselves.

How to fix cold showers on Island Princess

No hot water in your cabin stateroom? Here’s how to fix cold showers on Island Princess:

Method 1: Fix It Yourself

  1. Twist shower head to face wall and pull shower curtain closed – you don’t want to flood your bathroom.
  2. Turn on shower and set temperature to 38ºC or hotter.
  3. Leave shower running for one minute.
  4. Flush the toilet.
  5. Enjoy your hot shower!
Step 2 of how to fix cold showers on Island Princess - set temperature to 38ºC or warmer
Set temperature to 38ºC or higher

We have no idea why this works, but after four days of cold water, this seems to have fixed the problem for us. No more cold showers on Island Princess for us.


Method 2: Get Help

  1. Call Guest Services from your cabin stateroom phone or use CrewCall on the Medallion app.
  2. Report an issue with no hot water.
  3. Vacate your cabin for several hours while Maintenance engineers tinker around inside the walls of your bathroom

We strongly recommend trying Method 1 first if only to save yourself some time and inconvenience.

Note: We don’t know if this technique works on other ships or cruise lines. Your mileage may vary.

Please note that we use sponsored links on this blog. Although we may earn a referral fee or bonus points on some of these products and services, we never recommend anything we wouldn’t use ourselves.

Please note that Journey Into Darkness does not select, endorse or control the advertisements shown above. See our Affiliate Disclosure page for more info.